.jpg)
.svg)
The UK's communications regulator, Ofcom, has launched a formal investigation into TikTok over concerns that the popular video-sharing platform may not be doing enough to protect children from harmful online content.
The inquiry will examine whether TikTok is meeting its legal responsibilities under the UK's Online Safety Act, legislation introduced in October 2023 to strengthen online protections for users, particularly children.
According to Ofcom, the investigation follows growing concerns that TikTok's current safety measures may be insufficient. The regulator cited previous reviews indicating that the platform had failed to implement adequate safeguards despite significant evidence of potential harm to young users. Separate reports have also raised concerns that children continue to encounter inappropriate or harmful content while using the app.
A key focus of the investigation will be TikTok's age verification systems. Ofcom believes the platform's methods for identifying users' ages may not have accurately detected a significant number of underage users, potentially allowing children access to content and features intended for older audiences.
In a statement, Ofcom said it would assess whether there are reasonable grounds to believe TikTok has breached its obligations under the Online Safety Act. However, the regulator emphasized that opening the investigation does not mean any violations have already been confirmed.
If the investigation concludes that TikTok has failed to comply with UK online safety rules, the company could face substantial penalties. Under the legislation, Ofcom has the authority to issue fines of up to £18 million or 10% of the company's qualifying global annual revenue, whichever amount is greater.
The regulator also has the power to seek court orders requiring third parties, including internet service providers, to take action if necessary. In extreme cases, this could result in restrictions or blocking access to the platform within the UK.
Responding to the investigation, a TikTok spokesperson said the company remains committed to providing age-appropriate experiences for users. The spokesperson highlighted TikTok's platform policies, advanced age-detection technology, and significant investments in online safety since launching in the UK eight years ago.
TikTok said it is confident that it complies with the Online Safety Act and pledged to cooperate fully with Ofcom throughout the investigation.
The probe comes just weeks after the UK government announced new measures banning social media access for children under the age of 16, reflecting increasing efforts to strengthen online safety protections for young people.
The outcome of Ofcom's investigation could have significant implications for how social media platforms verify users' ages and moderate content as enforcement of the UK's Online Safety Act continues to expand.
